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FAQ

The following FAQs are provided to help make your shopping experience easier.  If you have a question that is not answered below, please contact us.

Click to view our Terms and Conditions and Privacy Policy.


What forms of payment are accepted?

You have the option of using PayPal or paying by Visa or Mastercard using St George Bank's secure gateway or paying offline by bank deposit, cheque or money order.

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I want to pay by credit card - how secure is this site?

All credit card transactions are completed via St George Bank's secure hosted gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL) encryption software. Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.

Alternatively you can pay using PayPal or you may also choose to pay offline by telephone, bank transfer, cheque or money order.

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Do the prices include sales tax?

Goods and Services Tax (GST) is included in all prices.  All prices are quoted in Australian dollars.

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How long will it take to receive my order?

Unless otherwise specified, we will endeavour to despatch your order within 24 hours of your payment clearing.  Delivery by regular post within Australia will take between 2-7 days depending on the delivery address.

Orders received on weekends and public holidays will be despatched at the earliest opportunity.

You have the option to upgrade to Registered or Express Post at checkout.

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How much does delivery cost?

Delivery by regular post within Australia is FREE regardless of the quantity of items purchased.

You have the option to upgrade to Express Post or Registered Post at checkout.  Unless otherwise stated, there is a flat fee Australia-wide of $10.00 for Express Post and $5.00 for Registered Post.

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Are credit card costs passed on to the customer?

At Executive Accessories we do not pass on credit card merchant costs to our customers.

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Does Executive Accessories deliver to post office boxes?

Yes, we are happy to deliver to PO boxes within Australia.

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What is the returns policy?

If you are not completely satisfied with the manufacturing quality of your purchase we offer a 30 day money-back guarantee from the time you received the goods providing the goods are returned to us in their original condition and undamaged. In the case of skin care products and fragrances, items returned must be UNUSED and UNOPENED. No returns will be accepted without an authorisation.

We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and a replacement will be sent out to you.

Please note that Executive Accessories will not provide a refund for incorrect product choices or changes in taste.

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Are international orders accepted?

Executive Accessories sells primarily to the Australian market.  However overseas enquiries are welcome and international customers are invited to contact us with details of their enquiry.

Please note that local taxes and import duties may be payable by the recipient in the destination country.

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If I subscribe to the product update service, will my details be shared with anyone?

Executive Accessories' customers who subscribe to our product update service can rest assured that their details will not be shared with any third party.  The contact details are used soley to update our customer with information on monthly specials and new product arrivals.

Customers may opt out of this service at any time.

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