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  • Free Regular Post Australia Wide On Orders Over $100.
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    FAQ

    Where is Executive Accessories located?

    We are located in Adelaide, South Australia. You can view our contact details here.

     

    Do I have to order online?

    You have the option to order offline if you prefer.  You can do this over the phone or you can contact us and we will send you a manual order form.  Goods are despatched once full payment has cleared. You can view our contact details here.

     

    What forms of payment are accepted?

    You have the option of using your PayPal account or paying by credit card (Visa or Mastercard) using PayPal's secure payment gateway. Alternatively payments can be made by bank deposit, cheque or money order. NB PayPal will add any delivery charges once you have logged in to your PayPal account.

    Executive Accessories does not pass on credit card charges to customers.

     

    I want to pay by credit card - how secure is this site?

    All credit card transactions are completed via PayPal's secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (128 bit SSL certificate) encryption software. Our ecommerce hosting and software is Level 1 PCI compliant

    Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.

     

    Do the prices include sales tax?

    Goods and Services Tax (GST) is included in all prices.  All prices are quoted in Australian dollars. A currency converter is available for selected currencies. However all orders are processed in Australian dollars.

     

    How long will it take to receive my order?

    Unless otherwise specified, we will endeavour to despatch your order within one business day of your payment clearing.  Delivery by regular post within Australia should take between 3-7 business days depending on the delivery address. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.

    Orders received on weekends and public holidays will be despatched at the earliest opportunity. 

    You have the option to upgrade to Express Post at checkout.

    International orders generally take approximately 10 working days.

     

    How much does delivery cost?

    Delivery is $9.00 within Australia. However, orders over $100.00 are delivered free by regular post within Australia. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.

    You have the option to upgrade to Express Post checkout.  Unless otherwise stated, there is a flat fee Australia-wide of $12.00 for Express Post up to 2 kg and $20.00 for 2-5 kg. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.

    See below regarding international orders.

     

    Are international orders accepted?

    Executive Accessories currently accepts orders from the following overseas destinations using Australia Post's Pack And Track International Service:

    • Canada - from AU$21.10
    • New Zealand - from AU$17.55
    • United Kingdom - from AU$25.20
    • United States  - from AU$21.10

    Overseas orders over 2 kg will be despatched by Express Post International.

    Please note that local taxes and import duties may be payable by the recipient in the destination country.

    All prices are quoted in Australian dollars. A currency converter is available for selected currencies. However all orders are processed in Australian dollars.

     

    Are credit card costs passed on to the customer?

    At Executive Accessories we do not pass on credit card costs to our customers.

     

    Does Executive Accessories deliver to post office boxes?

    Yes, we are happy to deliver to PO boxes within Australia. As with all our deliveries, a signature will be required upon collection.

    Bulky items such as luggage may be delivered by courier and therefore cannot be delivered to a PO Box. In this event, customers will be contacted for an alternative delivery address.

     

    What is the returns policy?

    If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us here for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally processed within one business day of the returned item being received by Executive Accessories.

    Where items carry a manufacturer's warranty this covers defects in material and workmanship and does not cover damage caused by accident, misuse, theft or normal wear and tear.

    Where luggage and travel goods carry a manufacturer's warranty, this does not cover airline damage* or damage caused by accident, misuse, theft or normal wear and tear.

    We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and for a replacement to be sent to you.

    If you simply changed your mind regarding your product, we are happy to exchange or refund the purchase price providing the product is returned to us in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Executive Accessories back to you for any exchanged products.

    We do not refund for sale items or on any custom made or personalised products. We do not accept returns for socks, briefs/trunks or boxers due to hygiene reasons.

    If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.

    Please note that no exchanges and refunds are made until the originally purchased item has been returned.

    *Airline damage - this is the most common cause of damage to travel gear. We strongly suggest you report this kind of damage to the airline that you have flown with before you leave the airport. Please check your bags once you have collected them from the carousel. We suggest you consider suitable travel insurance.

    If I subscribe to the product update service, will my details be shared with anyone?

    Executive Accessories' customers who subscribe to our product update service can rest assured that their details will not be shared with any third party.  The contact details are used solely to update our customers with information on monthly specials and new product arrivals. 

    Customers may opt out of this service at any time.