- Terms and Conditions
Terms and Conditions
This web site is operated by Executive Accessories, an Australian owned business operating out of South Australia.
Executive Accessories is a retailer selling direct to the customer. We do not wholesale to other retailers.
As the use of this web site is governed by the terms and conditions outlined below, please take a moment to review them. Please note that the terms and conditions may be updated from time to time.
Use of this web site constitutes your agreement to follow these terms and conditions. If you do not agree with any of the terms and conditions below please do not use the web site.
If you require clarification on any issues please contact us.
Refund & Returns Policy
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please let us know so we can resolve the problem as quickly as possible. Simply contact us here for a return authorisation which will allow your return to be actioned promptly. Where possible an exchange will be provided failing that a refund will be issued. Exchanges and refunds are generally made within one business day of the returned item being received by Executive Accessories.
Where items carry a manufacturer's warranty this covers defects in material and workmanship and does not cover damage caused by accident, misuse, theft or normal wear and tear.
Where luggage and travel goods carry a manufacturer's warranty, this does not cover airline damage* or damage caused by accident, misuse, theft or normal wear and tear.
We take care to pack your items carefully so that they won't get damaged in transit. If, for whatever reason, they arrive damaged, we ask that you let us know within 7 days of receiving them. We'll arrange for the products to be returned to us and for a replacement to be sent to you.
If you simply changed your mind regarding your product, we are happy to exchange or refund the purchase price providing the product is returned to us in its original condition and undamaged, including the outer packaging within 30 days of purchase. We will not refund you any cost in sending us back the returned goods and you will need to pay for return shipping from Executive Accessories back to you for any exchanged products.
We do not refund for sale items or on any custom made or personalised products. We do not accept returns for socks, briefs/trunks or boxers due to hygiene reasons.
If you are dissatisfied with your purchase please contact us to allow us to resolve any problems.
Please note that no exchanges and refunds are made until the originally purchased item has been returned.
*Airline damage - this is the most common cause of damage to travel gear. We strongly suggest you report this kind of damage to the airline that you have flown with before you leave the airport. Please check your bags once you have collected them from the carousel. We suggest you consider suitable travel insurance.
Delivery by Regular Post within Australia is $9.00. However orders over $100.00 are delivered free. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.
Express Post is available as an option at checkout. Unless otherwise stated, there is a flat fee Australia-wide of $12.00 for Express Post up to 2 kg and $20.00 2-5 kg. A signature is required on all deliveries. If no-one is home the parcel will be taken to the local post office and a card left advising the recipient that this has occurred.
Where Executive Accessories incurs a special delivery charge from a supplier for sourcing items for individual customers, we reserve the right to pass this cost on to the customer. This will be advised to the customer at the time the order is received.
Unless otherwise specified, credit card and PayPal orders are generally despatched within one business day of receipt and should be received within 3-7 business days depending on the delivery address. For offline payment methods, we will despatch the order within one business day of your payment clearing.
Orders received on weekends and public holidays will be despatched at the earliest opportunity.
We are happy to deliver to post office boxes within Australia. As with all our deliveries, a signature is required upon collection. Bulky items such as luggage may be delivered by courier and therefore cannot be delivered to a PO Box. In this event, customers will be contacted for an alternative delivery address.
We do not deliver to parcel lockers as a signature is required.
Executive Accessories currently accepts orders from the following overseas destinations using Australia Post's Pack And Track International Service:
- Canada - from AU$21.10
- New Zealand - from AU$17.55
- United States - from AU$22.10
Overseas orders over 2 kg will be despatched by Express Post International.
Please note that local taxes and import duties may be payable by the recipient in the destination country.
International customers from countries not listed above are invited to contact us with details of their enquiry.
Prices and Payment
All items listed on www.executiveaccessories.com.au are priced in Australian dollars (AUD) and are inclusive of Goods and Services Tax (GST) for orders within Australia.
A currency converter is available onsite for the convenience of overseas shoppers. Exchange rates used are sourced directly from http://www.xe.com and refreshed twice a day. This is an indication only and may not be the exchange rate at the exact moment of purchase. All orders are processed in Australian dollars in the shopping cart.
Executive Accessories accepts payment by PayPal, Visa, Mastercard or direct deposit. There is no surcharge for payments made by credit card. If you wish to pay by direct deposit payment details will be presented to you upon checkout.
All credit card transactions are completed via our secure payment gateway. When our online order form asks users to enter contact details and credit card details, that information is protected with Secure Socket Layers (SSL) encryption software. Your transaction is completed in this secure environment, and your credit card details are not stored on our server. Only your name and delivery details are forwarded to us to match with your order for despatching.
The site has a GeoTrust SSL certificate providing up to 256 bit encryption. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
All brand name products sold on this web site are 100% authentic. We have endeavoured to display colours as accurately as possible. However because the colour may vary on different computer monitors, we cannot guarantee 100% accuracy.
Prices displayed are inclusive of GST. Prices quoted and bonus offers are applicable only while stocks last.
With respect to the purchase of skin care and grooming products from this site, please seek advice from your healthcare provider prior to use if you have any concerns regarding the product. By placing an order for skin care, shaving and gooming products from this site, you agree that you are responsible for carefully reading and following the manufacturers' instructions for the use of the product, for finding out ingredients contained in the product and making your own decision about their suitability for you. All product information provided on the site is as a guide only. Any claims made about a product are the claims of the product's manufacturer. If you have any questions or require more detailed specifications concerning a product or its use, you should contact the product's manufacturer direct.
Links to Other Web Sites
This web site contains links to other web sites for our customers’ convenience. Executive Accessories is not responsible for the content, accuracy or opinions expressed in such web sites.
All content on this website, including software, text, graphics, logos, icons, images or any other media is the property of Executive Accessories or its suppliers and is protected by Australian and International Copyright law.
No part of the website may be reproduced, retransmitted, disseminated, sold, published or used for any other commercial purpose without the express written consent of Executive Accessories, or the copyright holder.
This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Executive Accessories shall not be liable for any damages of any kind related to your use of this site.
All trademarks, logos, product names and company names found on this site are the property of their respective owners.
We encourage you to send us your feedback, but please be aware that any information, materials, suggestions, ideas or comments you supply are deemed to be non-confidential. By sending us this information, you also grant us unrestricted license to use, modify, reproduce, transmit, display and distribute the information for any purpose.